Introduction: A Glimpse Into the Future of Automation
The upcoming ISG Provider Lens™ reports are set to evaluate the providers at the forefront of the revolution in intelligent, AI-powered automation. These providers aim to reshape enterprise business processes, making them more efficient and streamlined.
Insights into the Study
ISG, a renowned global technology research and advisory firm, has embarked on a research study focused on providers of intelligent automation services. These services are crafted to enhance operational efficiency and elevate customer experience for enterprises worldwide.
Unveiling the Reports
The results of the study will be unveiled through a series of ISG Provider Lens™ reports titled Intelligent Automation Services, scheduled for release in December 2024. These reports will delve into intelligent enterprise automation, artificial intelligence for IT operations (AIOps), and next-gen automation services, including innovative Generative AI (GenAI).
Focus Areas of the Reports
The reports will spotlight crucial aspects such as data generation and capitalization, hybrid infrastructure observability, knowledge curation, and enterprise process optimization. These elements play a pivotal role in shaping sustainable automation portfolios for providers.
Industry Evolution and Transformation
Service providers are adapting to the evolution of intelligent automation by offering comprehensive automation strategies and integration services. By incorporating AI-powered solutions embedded with GenAI capabilities, companies aim to enhance agility, resilience, and customer-centricity within their operations.
Strategic Collaborations and Talent Development
Hyperscalers and independent software vendors are forging strategic partnerships with global system integrators and service providers to harness domain expertise and automate industry processes. The demand for skilled professionals has led to significant investments in talent transformation programs by service providers.
The Ethical Imperative of Automation
Enterprises are emphasizing governance, risk, and compliance (GRC) along with environmental and social factors in their automation practices. Service providers are actively assisting companies in navigating data privacy challenges and implementing safeguards to ensure ethical and dependable AI deployment.
Comprehensive Coverage
The ISG study encompasses surveys distributed to nearly 60 providers of intelligent automation services. Through collaboration with ISG’s global advisors, the research team will present three quadrants showcasing the automation services favored by enterprises, based on ISG’s extensive client interactions.
Segments Covered in the Study
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To assess providers and GSIs in designing, developing, and delivering intelligent enterprise automation solutions across various industry verticals and corporate functions.
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Examining IT service providers and GSIs offering AIOps solutions that enhance IT infrastructure monitoring and optimization utilizing AI and ML tools.
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Evaluating service providers’ strategies for sustainable automation, including innovation, talent development, and the utilization of cutting-edge technologies like low-code/no-code development.
Global Insights and Details
Geographically focused reports will shed light on the global intelligent automation market, reviewing products and platforms available in the U.S. and Europe. Interested providers can engage with ISG to be included in the studies.
Authors and Contact Information
ISG analysts Ashwin Gaidhani (U.S.) and Mark Purdy (Europe) will spearhead the reports. The study offers expanded customer experience data, reflecting real-world enterprise interactions with providers and solutions. Enterprises are encouraged to share their experiences for continuous improvement.
Unlocking Insights into ISG Provider Lens Research
Are you a savvy investor seeking to navigate the complex world of technology research and advisory firms? Look no further than ISG Provider Lens™ Research. This groundbreaking research series represents a revolution in evaluating service providers, blending hard data insights with real-world expertise from ISG’s global advisory team.
A Unique Offering in the Market
The ISG Provider Lens™ Quadrant research series stands alone as the premier analysis in its category, bringing together empirical research, market analysis, and the hands-on observations of ISG’s expert team. This distinctive approach offers enterprises an abundance of detailed data and market insights to inform their decisions when selecting sourcing partners. Simultaneously, ISG advisors leverage these reports to fortify their market acumen and provide top-notch guidance to ISG’s clientele.
Scope and Reach
The ISG Provider Lens research currently extends its coverage to global service providers across various regions. From Europe to the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia, and Singapore/Malaysia, ISG’s comprehensive reports cater to a wide array of markets. Moreover, the promise of expanding coverage to additional markets in the future ensures a sustained commitment to delivering cutting-edge insights and analysis.
Insight into ISG
Founded in 2006 and headquartered in Stamford, Conn., ISG (Information Services Group) emerges as a prominent figure in the global landscape of technology research and advisory. Trusted by over 900 clients, including more than 75 of the world’s premier enterprises, ISG is dedicated to facilitating operational excellence and accelerated growth for corporations, public sector bodies, and service/technology providers.
Boasting a team of 1,600 digital-savvy professionals operating across 20 countries, ISG specializes in a wide spectrum of services, from digital transformation and sourcing advisory to market intelligence and technology analysis. Their rich tapestry of offerings encompasses AI, automation, cloud services, data analytics, governance, risk services, and more.
Renowned for their groundbreaking research and analytical prowess, ISG leverages a wealth of industry data to support innovative thinking and deep expertise. With a proven track record of market influence and strategic insight, ISG stands as a beacon of excellence in the realm of technology research and advisory services.
Conclusion
As you navigate the intricate world of technology investing, the insights offered by ISG Provider Lens Research can serve as a guiding light, illuminating the path forward. By blending empirical research with real-world observations, ISG has carved a niche for itself as a leader in the field, empowering enterprises and advisors alike with the knowledge needed to make informed decisions in a rapidly evolving market.
So, whether you are a seasoned investor or a newcomer to the tech landscape, the comprehensive reports from ISG Provider Lens stand ready to inform, enlighten, and guide you toward success.
